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"I wanted to thank you and your employees at your Collinsville location for the excellent and prompt care of a tire problem my son had with his car. They found two new tires that were perfect for his car and did the necessary work in a very quick and professional manner." David H. Pieplow (Collinsville) "My name is Jean Huss and I have been a patron of yours for many years, when you were on Gravois and now at Hampton and have spent much money there. I am pleased with it. The work and the people are awesome, the work well done. Robert has been great with the car. Your people at Hampton are great. I wouldn't take my cars any place else and you can use all of this in your newsletter. Thank you again." Jean Huss (St. Louis) "I just want to say a Thank You to Shawn, Diana, Pam, Eric, Robert, Martin and to all the folks who have taken care of my vehicles in the past and in the present. "A friend told me once because I’m a woman to be very careful not to be 'taken' when it comes to having my vehicle worked on, since I know nothing about cars, trucks or my Suburban but I know that is never a problem with Shawn and the gang at the Hampton shop. Shawn and Diana tell it like it is, they are honest and trustworthy and I know when they tell me something has to be fixed I can trust their judgment because I know they are looking our for my safety in fixing the problem. "They always go out of their way to help me. Shawn and I share one same passion, we both love horses and dogs. When I’m in the shop waiting while my vehicle is being worked on, Shawn and I spend some time talking about our animals. You couldn’t find anyone in another repair shop with a bigger heart than Shawn. The folks at Najjar Car Care are not just the folks who take care of me and my Suburban, they are friends in the true meaning of the word!" Janet Schmittgens (St. Louis) "I could tell you so many things about Shawn and Pam. They are the greatest! One Sunday we stopped for gas and Eric told Bob his rear tire was almost flat. He pulled it off and fixed it in no time. "Any time I have a problem I call your place. They have always come through for me. All I can say is thanks for being in business and thanks for the Meads." Arlene Blind and Bob Paxton (St. Louis) "Thank you for the follow up contact via letter. The van is running smoothly. It successfully passed the Missouri emissions test and is now registered for another two years. Your service was outstanding. I highly recommend your business and have suggested to several people they take their car concerns to Najjar Car Care. You certainly will be receiving more business from the Stack family." Patrick Stack (Webster Groves) "I wanted to let you know that Najjar Car Care provides excellent, reliable service. We trust all 4 of our cars to you and your team. It takes a lot to earn my respect and trust and Najjar Car Care has 100% of it when it comes to maintaining the cars that my wife Barb, my 2 daughters Sarah and Alison, and I drive. You and your team truly care about delivering the highest quality service to your customers. In particular Lori Lucas of your Webster Groves location has been excellent. She takes the time to explain what needs to be repaired, makes solid recommendations about whether to have the work done and how soon. Upon Lori's recommendation, we just had a great discussion, regarding my van with 135,000 miles on it, as to whether it was prudent to do more work or get a new car. After a thorough inspection, top to bottom, front to back, inside and outside, we decided to proceed with the work, which is the equivalent of 4 months car payments, but should keep the van in good, safe driving condition. I truly value and appreciate Lori's advice, which I know is supported by the great work of your auto technicians. I think integrity is truly the middle name of the Najjar Car Care team, exemplified by Lori Lucas." Bill Felts (Mehlville) "During one of our frigid days in February I had taken my car to be serviced at the Najjar shop at Reavis and Union Road. I was given a ride home. Later when my car was finished, Scott Ramsey called and said he would bring my car to my home. He would not let me take him back to the shop because of the cold weather. He walked (or ran) back. He went beyond the call of duty." Vivienne Campanella (Affton) "Hi, I just wanted to draw special attention to the high level of professionalism and courtesy exhibited by Laurie at the Watson location. The diagnosis made of my vehicle was explained very clearly and thoroughly throughout the entire process. I feel I was treated fairly and with respect and will recommend Najjar Car Care to my friends and family. Thank you Laurie and the staff at Watson Najjar Car Care." Nate Singleton (Shrewsbury) "Thanks to everyone at Najjar for doing great work and taking care of me and my car. You have always been truthful with me about repairs and found things that my dealership, where I purchased my car, didn't even bother to point out to me. I feel that now in my life I finally have a car repair shop that I trust and would recommend highly to others. Two thumbs up to everyone at Najjar. Terri Hicks (Arnold, MO) "You really have re-defined the word 'service' for me. I was preparing my family for a holiday trip. I had my Chevy Suburban serviced at your Webster Groves location. I picked the vehicle up and as luck would have it, the check engine light lit up when I returned home. It was already past 7pm and with our trip in the morning, I wasn't sure what to do. I thought about canceling our trip, and then I decided to call Najjar and pick up the emergency number. Luck was with me again, but this time it was good luck. Mike Najjar answered. After I explained my dilemma, Mike realized that the next day being December 24th, his shop would be closed and that it would be next to impossible to rent a car for my needs - my wife, four kids and me. Mike kindly, without hesitation offered his own company van for me to use. What a wonderful gesture. He drove from his home in South County to the Webster Groves shop to meet me at 9pm that evening. The only thing that Mike knew about me at this point was that I was his customer. I can't tell you enough what your single act of kindness meant to us. Our weekend was memorable and we can't thank you enough. Your website advertises 'Auto Service You Can Trust' . . . and I can say that after my experience, I can trust in your service. Michael Kohring (Webster Groves) "My husband and I take our car to Shawn at the Hampton shop. Shawn and his crew are the best. They always go above and beyond to take care of not only our cars, but us too. We get good quality car care and the best rates available. Shawn Mead is very conscientious and meticulous; he pays very close to detail. He is a credit to you and your establishment. If it is not right, Shawn will make it right. We will never take our car to anyone else. " Hope Battaglian (St. Louis) "Because of your excellent work, our ’96 Nissan Altima finally passed the emissions test! You’ll recall that each of the last two mechanics to which we took it made several attempts, resulting in numerous failed emissions tests. We wish we would’ve taken our car to you first! "In addition to your shop’s expertise, we greatly appreciate your ability as service manager. Not only are you very knowledgeable about cars and emissions problems, you also have a genuine friendly and caring attitude, making it a pleasure to do business with you. I will certainly recommend Najjar to my friends. Many thanks! Kurt Schulz (Ballwin) "There is nobody like you guys! I have never been treated better. From the owner offering me a ride home to the willingness of Scott to work through his lunch hour to get us back on the road you were all special." Hulon McDaniel (Warrenton, MO) "Thank you all for taking such good care of my "good old car". I hope to keep it a long time and with all your help I think I will." Bonnie Kranefuss (Shrewsbury, MO) "I'm 63 years old. This is the first time I've ever been to a car repair shop where I could've been charged a lot more, but he [Shawn] didn't. All the people treated me well. The whole crew was very nice." Don Siener (St. Louis, MO) "My son is an Airman 1st Class with the United States Air Force, and was home for leave for the Christmas holiday. He had to return and I was the contact person while my son's car was being repaired. Shawn kept me up to date on the repairs being made and the additional damage that was discovered. Upon receiving the car it was in fantastic shape! I returned the car to my son over the weekend of 2/18/05. I was very pleased with the service provided to my son. I have also had my own personal vehicles repaired by your technicians." Sgt. Kenneth Newsome Supervisor, Forest Park Patrol Traffic Safety/Mounted Patrol Division "I just wanted let you know how happy my wife and I have been with the service we have received at your south county location. Your shop will always be our first choice when we are in need of car maintenance and repairs." Andy Bernabo (South County) "Going to Najjar, you don't have to worry about anything. It is always right there. I think people who are searching for a good car care, their search would be over if they would contact Najjar." Maj. William Owens (retired St. Louis County Police Dept.) "When I drive my car away from Najjar, I have trust and confidence that the work has been done right and, as a single person, I don't trust many people to do the car, and I trust them. I think Najjar Car Care is one of the most trustworthy and reliable sources of car care in St. Louis," Kathy Nelson "I've been a customer of Najjar since 1993. From the first time I went there, I have gotten excellent service from them. They are great car care professionals and they are very personable. They tell you what's wrong with your car and they fix it, and they tell you exactly what it is going to cost. You don't have to worry about them going over it; they're telling you exactly what you need. I appreciate that Najjar has professionals working on their maintenance and doing their repair, and I appreciate that they know what customer service is all about." Jayne Bafaro "They take care of everything for me. They work me in. Their promise schedule is just super. My car is done when they say it will be done. Besides the work itself, I like their attitude. They have a great crew over there. We get such good service from them. It's a pleasure to do business with someone you trust." John Wood "I've been bringing my cars to Gravois-Hampton Amoco for over 18 years. I've had all kinds of work done there -- every kind of mechanical repair over the years. But what I like best is their honesty. I know I can trust them. They all have good dispositions, real friendly." Bob Bumb "My family brings all our cars to Reavis Auto Repair for maintenance and repair. I trust them for everything from oil changes to major repairs. I like the quality of service, the fact that they are so close to my home, and I can trust them. They've helped me out a lot. They are dependable and reputable." Lois Hacker " I can trust them. There are several other places closer to me, but I value that trust. I drop it off and don't worry about it. The service is friendly, and I trust them to do what's needed professionally." Helen Lombardo "I get a straight answer. They know who I am and work with me as far as getting the car in and getting it back. It's a comfortable relationship. I first started going to Reavis back in 1992 as a favor to Mike Najjar to help his new business. Now the roles are reversed. They're doing me a favor. That's why I recommend them." Mike Heck "I deliver newspapers seven nights a week, and I cannot afford to be without my truck. The guys at Najjar Car Care have kept my 1989 Blazzer going for over 280,000 miles. Whatever it needs, they have taken care of it. I cannot imagine going any place else with my truck." Dan Dummerth "They're real friendly and they do a good job... really good customer service. I've never had a bad experience there. The quality of their work, the friendliness of the staff, and their honesty. They're very dependable, very honest, and they won't try to sell you a bill of goods you don't need." Jim Bafaro "All the work is guaranteed. I can make an appointment and work it into my schedule. The people are friendly and the service is good -- and that's what counts!" Bruce Mayhew "I've never been to a station that's so nice. I can't say too much about them -- great service. They have convenient hours. I like the people, they're very pleasant. They talk to you, show you what's wrong, and really work with you. I highly recommend them." Ethel Grace |
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